What material is The Robe 2.0 made of?
The Robe 2.0, just like its predecessor is made from 100% cotton.
Last updated: May 16, 2023 16:58
How does the sizing of Robe 2.0 compare to the original version?
Please refer to the size chart to help you select the best size available.
The Robe 2.0 is true to size. You won’t need to size up or down. If you typically wear a size Medium, we recommend selecting the Medium size to ensure an optimal fit.
If you happen to be over 6’1 and around 200 lbs, we recommend selecting the XL size, which provides a much roomier fit than the first-generation robe of the same size. The model showcased in the size chart is 6’3 205 lbs and is wearing the XL size, which as you can see, would comfortably accommodate individuals taller than 6’3 and weighing over 200 lbs.
The XXL size is a new addition to our sizes that has been added due to popular demand from our backers. Please be advised that this size is quite large and mostly only suitable for individuals taller than 6’3, weighing over 250 lbs. Selecting this size, no matter which reward tier you are in, will move you to the last delivery round as it is still under production.
Last updated: June 27, 2023 12:46
When will I receive my package?
We plan to ship out rewards based on a first-come, first-serve basis. If you pledged for one of the early bird reward tiers and your Backerkit survey is complete, you’ll be the first to receive your rewards.
If you are on the Snoozer reward tier and we have your size and selected color available, your package could still ship out with the first batch.
Last updated: June 27, 2023 12:54
How do i make sure I get my items quickly?
There are a few things you can do to make sure you get the earliest delivery date:
1) Complete your Backerkit survey as soon as you get it. 2) Charcoal is the most popular color according to our surveys. We have a limited number of all colors so selecting a different color than charcoal will help your chances of receiving your items sooner. 3) Ensure your shipping address is accurate and includes all the information the carrier would need to deliver.
Last updated: June 27, 2023 12:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.